An overview of how Zendesk and Freshdesk are competing- The No Holds Barred game for market share!
An overview of how Zendesk and Freshdesk are competing- The No Holds Barred game for market share! If we consider Customer Service tools as the Italian Mafia, then Zendesk could be aptly termed the godfather! It is one of the oldest and most comprehensive customer support tools in the market. Zendesk originated in Copenhagen built […]
How to Use Social Media to validate your ideas and find your first customers, before you launch?
Startups have adopted a number of strategies to launch a new product, we talked about Lean Startup in one of our earlier blogs, which for long has been one of the foundational blocks of a startups product launch strategy. Most of these strategies have incorporated, developing a prototype, and taking it to the initial set […]
From Cave man to Iron Man- The story of transition of a modern day Sales rep
As often quoted Sales has been one of the oldest profession in the world. From the time the cave man produced that extra bushel of wheat to present day when multiple touch points are needed before a customer is ready to make a purchase. In an earlier era when a Sales representative was the custodian […]
How startups and small businesses can hack their way to sales success
Startups and small businesses sometimes come across the challenge of coming face to face with a large competitor and are flummoxed on how to handle this challenge. Just look at the domain in which corporations like Salesforce, Workday, Freshdesk, and Zoho started. They all had competition from big corporations. Siebel was a large player in […]